Privacy Policy
Effective Date: 21 April 2025
Yarra Bend Tours (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or participate in our tours and services. By accessing our website or booking with us, you agree to the terms outlined in this policy.
Who We Are
Yarra Bend Tours offers guided walking tours and outdoor experiences around the Yarra Bend Park precinct in Melbourne, with a focus on nature, local history, and community connection. Our website is designed to provide information, accept bookings, and support communication with our customers and participants.
Information We Collect
We collect both personal and non-personal information when you interact with our website, book a tour, or contact us. Personal information includes your name, email address, phone number, and any other details you provide when completing forms, making bookings, or sending inquiries. If payments are processed through our booking system, your payment information is securely collected by our third-party service providers.
Non-personal information such as your IP address, browser type, device details, and website usage data is automatically gathered to help us improve your online experience and ensure the security of our site. Our website also uses cookies, small data files stored on your browser, which help remember your preferences and enhance usability. You can control or disable cookies through your browser settings, although this may affect some website functions.
How We Use Your Information
The personal information you provide is used to manage your bookings, respond to inquiries, process payments, and deliver services you have requested. It also allows us to send you relevant updates, newsletters, or promotional offers when you have given consent. Additionally, your data helps us to improve our website and customer experience, monitor website usage, and maintain security. Where required by law or in situations where it is necessary to protect our rights or safety, we may disclose your information to authorities or legal bodies.
Retention and Security of Data
We keep your personal information for as long as necessary to fulfil the purposes for which it was collected. This includes managing bookings, providing services, and maintaining accurate records. Information provided through bookings or contact forms is securely stored and protected from unauthorised access, misuse, or loss through industry-standard security practices. While we do everything possible to safeguard your data, no system is completely secure, and we cannot guarantee absolute protection.
Third-Party Services and Links
Yarra Bend Tours may use trusted third-party services, including booking systems such as Rezdy, to process bookings and payments securely. These third parties maintain their own privacy policies and data protection practices. Our website may occasionally include links to other external websites or content. Please be aware that when you leave our website, we are not responsible for the privacy practices or content of those external sites. You can view their Privacy Policy here.
Your Rights and Access to Information
You have the right to access the personal information we hold about you. You may request corrections to your details or ask us to delete your data, except where we are legally required to retain certain records. You can also opt out of receiving promotional emails at any time by contacting us or using the unsubscribe option in our communications.
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect updates in our practices, services, or legal obligations. Any changes will be published on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, you are welcome to get in touch with us at contact@yarrabendtours.com.au.
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.